More and more businesses are recognizing the value of Twitter for customer service. Businesses are able to publicly address issues, and remedy customer complaints out-in-the open.
Travel is often innately stressful, and adding flying to the mix has the potential to make it more so.
With that in mind, many airlines are now on Twitter and have pretty substantial followings. Travel 2.0 put together an infographic that provides great insight regarding how airlines are using the service.
Does any of the information surprise you?