Hotel Guests Feel More At Home With Big Data

Here's a look at how hotels are using Big Data to improve their guests' experience.

It’s Back To Customer Service School

customer service school


Your guests are your most valuable asset–and the competition will do anything to steal them. In order to keep your treasured clientele loyal–and your rivals empty-handed–you need to ensure that you provide excellent customer service all the time, every time. This means equipping your team for victory. And possibly sending them to school.

School? Yes, school. Your team may not need to board a big yellow bus with knapsacks strapped to their backs, but it may be beneficial for them to engage in ongoing training in customer service. And, yes, this may involve taking classes.

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