Why Pinterest Could Be Good for Business

Pinterest is one of the platforms to watch in 2012. It lets you organize things you find on the web — users create pinboards and “pin” items on their corresponding boards. For example, “Recipes,” “Style,” Home Decor” and others are typical topics of pinboards, allowing people to delegate content [images] of each category to each specific board.

Then, you’re able to follow friends and other users to keep track of their pins, and re-pin to your own your boards items that are relevant to your interests.

pinterest for business

The goal is to “connect people all over the world based on shared tastes and interests.”

Thus far, it’s been primarily used for personal interests, but, as its popularity has been on an exponential rise, it’s entirely plausible (if not likely) more and more businesses will begin utilizing it (because if that’s where your audience is hanging out, you should be, too)!

A recent TechCrunch article entitled, The Rise Of Pinterest And The Shift From Search To Discovery, notes:

Pinterest is growing for a variety of reasons. It enables users to clip things they like. It emphasize pictures over text, which are more visually appealing and easier to digest. Signing up is easy. Pinterest has crafted a fun, whimsical, artistic image. In particular, it has struck a chord with female users, an attractive demographic. Pinterest has added to the lexicon of “like” or “retweeting” or “reblogging” or “upvoting” with the ability to “pin” content and then “repin” it across the site and other networks.

There could be decent potential for the hospitality industry.

For example, restaurants can create pinboards of various pertinent categories (food, cocktails, meeting rooms, etc.), similar to the way they might with Facebook albums. Granted, it’ll be time consuming, but again, if potential customers are hanging out here that may not already know of you/follow on Facebook, it could be an opportunity to stimulate new business.

Destinations can share A LOT by creating boards for the numerous components of their cities. Hotels. Dining. Shopping. Attractions. Again, new audience. And once people start seeing these images and pinning them, then those folks’ friends start re-pinning, etc., etc., the potential for virality enhances quickly and you’ve reached a whole new segment.

While it may seem time-consuming to jump into another platform, keep in mind the time commitment would be moderate compared to other options. Like TechCrunch said, much of Pinterest’s appeal resides in the fact it’s strictly images. All you’d need to do as a marketer is upload images. There’s not as much brainstorming and strategizing that has to go to into it, as does other tactics.

Will you be testing out Pinterest for business purposes?

Providing Local LOVE Through Facebook

Virginia is for LoversThe Virginia Tourism Corporation is out to prove that love is at the heart of every Virginia vacation.

In July, they unveiled oversized LOVE artwork at several Welcome Centers across the state. Then, the local tourism offices jumped into the fun with the Virginia Tourism “Bring LOVE to Your Town” event.

Earlier this month, 21 localities vied for the chance to have LOVE on display in September. Each one nominated a local park or destination to display the LOVE, in hopes of turning the area into a viral tourism sensation through social media.

The contendors included:

  • Abingdon – Barter Theatre Green
  • Alleghany Highlands – Humpback Bridge
  • Bedford – Bedford Area Welcome Center
  • Chesapeake – Great Bridge Lock Park
  • Fauquier County – Barrel Oak Winery
  • Franklin – EVB Bank
  • Fredericksburg – Riverfront Park
  • Gloucester – Gloucester County Visitor Center
  • Kilmarnock – Kilmarnock Town Centre
  • Lexington – First Catch Market
  • Lynchburg – Blackwater Creek Trail
  • Mathews County – Mathews Court Green
  • Newport News – Visitor Center
  • Norfolk – Visitor Information Center
  • Rappahannock County -Visitors Center
  • Roanoke – Gateway to Downtown Roanoke
  • Smithfield – Windsor Castle Park
  • South Hill – in front of the train depot
  • Virginia Beach – Visitor Information Center
  • Warm Springs – in front of the Jefferson Pools and Visitor Gazebo
  • Waynesboro – Constitution Park

The winning location, Abingdon, was chosen by hundreds of excited Facebook fans last week.

The state tourism office will install the artwork in the city on August 31 and it will be on display through September. The LOVE artwork is approximately 16 feet wide and eight feet tall.  The artwork is part of the Virginia is for Lovers brand and the state’s tourism marketing campaign which promotes Virginia as an ideal destination for families.  

Visitors will be encouraged to take a family picture in front of the artwork and share it on the Virginia is for Lovers Facebook page or on Twitter, using the special hashtag #LOVEVA.

“Our iconic Virginia is for Lovers brand is about love – pure and simple, and has been for more than 40 years,” said Alisa Bailey, president and CEO of the Virginia Tourism Corporation. “The LOVE artwork has great social media buzz and will reach out to more travelers and promote the message that love is at the heart of every Virginia vacation.”

Kudos to Virginia Tourism for taking such a unique branding opportunity and tying in their Facebook fans to participate. This was a great destination marketing campaign in that it was free to implement, re-enforced the state’s specific identity, educated locals and travelers alike of VA’s various cities and corresponding parks, etc., and stimulated a lot of buzz online.

LOVE what you’re doing, Virginia! ;)

Have Some Pepsi Summer Fun

Pepsi has added QR codes to their regularly-distributed soda cups. I’d never really seen them in this “mass” capacity before, and thought it was actually quite brilliant since it only requires the development of one QR code, yet the distribution is gargantuan in scale.

Pepsi seems to be really embracing social marketing trends in other ways as well. If you check in to various “summer venues” (beaches, amusements parks, sports venues, etc.) on Foursquare, you could unlock the Pepsi Summer Fun badge and a chance to win Pepsi Summer Party Kits or a trip to the 2011 MLB World Series!

This helps cross promote those venues and well as create an aura around the Pepsi brand that associates them with more than just a beverage, but with fun and summer-related activities.

 

Fall into the … Food Truck?

With the rise in food truck popularity, it’s becoming increasingly more common for established businesses to jump on the bandwagon. Typically, though, those brands are food related (take the Carl’s Jr., Wienerschnitzel or Baskin Robbins trucks, for example).

However, The Gap, one of the largest retail clothing brands, is shaking things up with the debut of its food truck, Pico de Gap.

The Gap truck is serving Mexican cuisine at various events and Gap store locations in the brand’s hometown of San Francisco as well as other truck-heavy cities like Los Angeles, Chicago and New York.

The truck serves to stimulate buzz about Gap’s new 1969 Fall denim collection. Tacos will be available for just $1.69 for two, and feature coupons tucked into the wrappers. They’re also providing free tacos to anyone who shows a Gap receipt demonstrating purchase of the Gap 1969 jeans!

Ryan Scott of Top Chef fame is handling the culinary responsibilities of the truck and has created a enticing selection of options.

This is the first time a major retailer has taken to the streets (literally) in this manner to spread the word, so it’ll be interesting to see how the campaign goes, and if other brands take on similar initiatives.

Would you dine at a truck like this for retail perks?

 

Whispers from the Locals

The Caribbean Tourism Organization has begun a new campaign, “Whispers from the Locals,” which strives to provide visitors inside information about the destination that may not be available in the typical travel-related paraphernalia.

Caribbean Travel - Whispers from the Locals

Anguilla - Dune Preserve

They also encourage fans to follow on Twitter and Facebook where they’ll feature a different destination each day with accommodating trivia questions relating to that country’s hidden secret. Winners will be awarded a destination-branded prize. This is an efficient tactic in that it serves numerous purposes:

  • encourages engagement and interaction
  • provokes curiosity via “hidden secrets”
  • photos illustrate the beauty and captivation of the Caribbean
  • educates about the destination
  • the destination-branded prize both rewards each day’s winner as well as puts out more promotional items

Overall, this is an effective strategy to both engage their possible visitors and also educate them about the destination as a whole.

Mike Stelzner Explains How to “Launch”

Mike Stelzner, founder of Social Media Examiner, visited LinkedOC last week to share some great incites and information about his new book, Launch.

Think of Business as a Rocketship

Mike Stelzner began Social Media Examiner in October 2009 and, in less than two years, it’s become one of the top business blogs, with a subscription base of over 80,000. Being an “overnight success” himself, he advised thinking of business as a rockship as it needs to be navigated, with the goal being to reach new heights; somewhere beyond where you are today.

To achieve this, you need people: peers, perspective customers, etc. Like space travel, everything is moving in orbit: industries advance, ideas expand, product support moves and customers move on.

With change comes questions about how to proceed. The best way to move forward in a continually-evolving world is to provide things that will never become outdated: incite, recommendations, etc. People don’t want products and they don’t want to be sold.

Mike provided the example of trying to brush the hair of his young daughters; they don’t sit still. You can’t switch angles and keep trying to brush a child’s hair, but they’ll continue moving as well and the attempts won’t be successful. We have to stop treating people like kids, and instead, change the entire approach rather than the angle of the “wrong” approach.

Marketing

Mike quoted the definition of marketing per the American Marketing Association:
Note that it doesn’t discuss selling but rather “exchanging offerings” of things that “have value.”

The question, then, for markers is, “How can I attain quality leads, gain trust, break through the noise, etc. etc.?”

The answer? Trial and Error.

Focus on People

Stelzner placed huge emphasis on focusing on people, and offerings things for FREE. He says to  help solve problems at no cost as when you help them with smaller issues, they’ll develop trust in you, and they’ll then consult you for bigger issues.

The enabler is content — it has unlimited scalability. Peoples’ desires don’t change. When you give something away as a gift, you trigger the question, “how much more (would they be willing to gain from you)?

While this may seem counter-intuitive, Stelzner says to give away all your secrets — no one can tell it like you can.

Don’t focus on yourself, products or services. Shine the spotlight on others: outside experts, successful peers, etc. When you lift other people up, they’ll lift you up! –

Rule of Reciprocity

Reciprocity if often abused by marketers (car salesmen, for example). When he says give something away for free, Mike really means to offer it as a gift, not a “trick” to automatically anticipate something in return.

A true gift will make you valuable. What if you received a wedding gift that was an ad? You’d be turned off to it.

“Caging Marketing”: When someone asks how they can help you, but then goes to explain what they’d like from you in return. It’s going for the quick kill rather than waiting it out a bit for better rewards.

“The Elevation Principle”

Form great content! HubSpot (a site I personally love and read frequently), for example, markets themselves entirely through content. They don’t advertise, they don’t even have their logo on some of their affiliated sites. They offer everything for free, and they get around 25,000 leads/month.

Create content that helps your readers make decisions: review books, products, events, and provide your opinions. Do case studies: share successful stories of businesses in your industry. Reports based on surveys are also highly effective. Survey people and create a free report on the findings. Survey results tend to be viral and they have a long SEO/shelf life.  Contests are another good way to build relationships with others.

Show problem > solution > results.

Primary Fuel vs. Nuclear Fuel

Primary Fuel is regularly-produced content. It keeps you moving, is core to growth, draws people to you, establishes trust and brings people back.
Nuclear Fuel is more difficult to produce, used less frequently, has bigger impact, draws people in, has a long tail, gets you noticed, etc.

 

How do you plan on using these tips to LAUNCH your business?

Are Ads to Facebook on Regular Websites the Next Big Thing?

I was on some website the other day when I noticed a Macy’s ad that caught my attention. Rather than try to direct people straight to their website, as is the intention with most ads/businesses, it sought to encourage people to head to their Facebook page.

I wondered what caused Macy’s to opt to elevate this particular Facebook promotion in an ad, rather than their own website, or some specific product. I hadn’t before recalled seeing an ad from a regular website to a social media one. It’s typically the other way around.

On one hand, it’s a great idea in that it actively encourages consumer engagement and interaction.  It locks you in and forces you to participate with others around hyped-up excitement for this particular brand.

On the other hand, is the same person that’s going to play a game on Facebook going to be subsequently enticed to go visit the store? It seems the “ROI” would probably be lower via this route than had they gone another one.

Chime off below on whether you think this is a good or bad use to marketing dollars.

Guy Kawasaki on How to be Enchanting

This morning, Guy Kawasaki spoke at South by Southwest on the Art of Enchantment. He then proceeded to offer 1o tips on how to be enchanting. Here’s a basic outline and summary:
*A couple points were missed and are indicated so.

Art of Enchantment

  • Enchantment – process of becoming more likable and trustworthy
  • Delighting people; mutually beneficial goals
  • You want to be enchanting – it’ll help you change the world
  • It’s hard be trusted if you’re not liked

 

How to be Enchanting – 10 Tips

1. Be likable

  • GREAT smile. The eyes are the key to a great smile.
  • Dress for a tie (pun intended): There’s 3 ways you can dress – under, over (“I am better than you”), EQUAL dress – we’re peers
  • Have the perfect handshake: eye contact, firm grip, etc.

2. Achieve trustworthiness

  • You have to trust others before they will trust you (Amazon, Zappos, Nordstrom)
  • Bake, don’t eat (don’t think how big a slice you can have, think about how you can make more)
  • Default to a “yes” attitude

3. Get ready to launch!

  • Do something great (DICEE) – Deep (it does lots of stuff), Intelligent (when you look at it, you say, “somebody was thinking…”), Complete, Empowering, Elegant
  • Make it short, sweet and swallowable
  • Conduct a premortem: Say, let’s think of how/why our product could fail

4. Launch

  • Tell a story
  • Plant many seeds: Suck up to all genres of people; Nobodies are the new somebodies; You don’t know who may end up being influential for you
  • Use salient points: Miles/gallon vs. yearly costs; Degrees vs. heating costs; Gigabytes vs number of songs
  • Overcome resistance
  • Provide social proof (iPod – iPod came out, you started seeing white ear buds everywhere, you wanted one, you got one, you perpetuated this phenomenon)
  • Find a bright spot.

5. Enchant all the influencers

  • Look at the middle and bottoms of companies – those are the people that get work done, that are influential)

6. Endure

  • Don’t use/rely on money: Money is the enemy of enchantment
  • Invoke reciprocation: In your day-to-day actions, when you do things for people, and they thank you, you say “I know you would do the same for me.” It tells the other person, “I think you’re honorable,” and, “you owe me.” Let people pay you back – you can do more for them and vice versa. Build an eco-system: Have partners, developers, websites, user groups, consultants, conferences

7. Present

  • Need to speak and present. Customize the introduction. e.g., If you’re visiting a foreign country, show that you immersed yourself in their culture
  • Sell your dream: Steve jobs doesn’t say, “you’re buying $188 worth of parts and a contract for one of the worst carrier services.” He says, “there’s an app for that!” etc.
  • Key points to pitch: Number of slides you should have in a powerpoint presentation: 10; number of minutes it should last: 20; size your font should be: 30

8. (missed)

  • Remove the speedbumps (illegible captchas, for example)
  • Provide value: information, insights, assistance
  • Enagage: Fast, Many (even the “nobodies” – you don’t know who will affect you) and Often. Twitter and Facebook are core to marketing; they’re not  context, not just something you should just be doing at the end of the day

9. Enchant up – enchant people you work for

  • When your boss asks you to do something, drop everything else
  • Prototype fast – if your boss says she needs a powerpoint in 3 days, in an hour, send an outline, ask for feedback.
  • Deliver bad news early (and with solutions)!

10. Enchant people who work for you

  • Provide MAP – Mastery, Autonomy (“we’re not going to micro-manage”), Purpose (“you’re going to master new skills…”) *notice that money wasn’t mentioned. Teach them to master new skills.
  • Suck It up – never ask them to do anything that you yourself wouldn’t do

Seth Godin on Initiative

On Thursday, hundreds of people gathered in the beautiful Renée and Henry Segerstrom Concert Hall in Costa Mesa to hear Seth Godin speak. Organized by Bryan Elliott of LinkedOC, the event provided a unique opportunity to hear first-hand from a highly-respected individual in the marketing world.

As stated in Seth’s bio:
American Way Magazine calls him, “America’s Greatest Marketer,” and his blog is perhaps the most popular in the world written by a single individual. His latest book, Poke The Box, is a call to action about the initiative you’re taking – in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

The key take-away from Seth’s presentation was to take initiative. He opened with a photo of cafeteria ladies and made the point that cafeteria ladies, by virtue, were underappreciated and replaceable. We need to strive to not fall into such a lull. With current internet trends evolving more rapidly than ever before, we no longer have time to copy the guy before us, to merely blend in. He noted that many people don’t take leaps out of fear, when really, fear should be motivating – if you were to assume that the next thing you’re going to do is fail, there’s nothing to be afraid of.

Many people don’t take risks because they’re afraid they will fail, but, as Seth stated, “you can’t flip a one-sided coin.” You have to have failure, you have to have fear, in order to reach success. Figure out how to make an art that matters, and, literally, GO.

 

Seth included a few lists of six factors that provided a backbone for his presentation:

The first was “Six Things that are Foundations of a Functioning Organization” –
Be:

  1. aware of what works
  2. educated
  3. connected
  4. consistent
  5. an asset (for example, Zappos – they are completely trusted)
  6. productive

The second list was “Six Things for a Successful Project” –

  1. an idea
  2. people to work on it
  3. a place to build and organize it
  4. raw materials
  5. distribution
  6. money

The third, “Six Things You Need that You Can Bring to the Capital” –

  1. financial
  2. network
  3. intellectual
  4. physical
  5. prestige
  6. instigation


What are some of the ways that hospitality venues can use the above points to take initiative in their marketing?

Experience Scottsdale Through Social Media

The Scottsdale Convention & Visitor Bureau (CVB) is a 501(c)(6) nonprofit, private company that has contracts with the City of Scottsdale and Town of Paradise Valley to conduct destination marketing efforts on behalf of these municipalities. Their vision is to position Scottsdale as a world-class vacation, meetings and group travel destination by communicating an image that sells the uniqueness of the Scottsdale experience.

The Scottsdale CVB has a membership of about 70 hotels and resorts as well as restaurants, day spas, golf courses and other attractions. They offer these partners twitter classes and ongoing assistance to educate about social media and encourage participation.

In August 2008, Josh Kenzer was hired as the bureau’s online marketing manager to increase the CVB’s online presence. He began blogging and would curate at least one post a day, and then they began using social media to promote the content. To assemble copy for the blog, they asked their members to send things to a specific email address that they would then gather the information from to promote.

Josh noted that blogging (as opposed to just posting content on a website) is a great way to release time-sensitive content in a productive way. While a website is like a magazine, he pointed out, a blog is like a newspaper in that it’s updated daily. It keeps content current and also helps with SEO.

In terms of Twitter and Facebook, the Scottsdale fanbase includes over 8,000 Twitter followers and 5,400 Facebook fans. To build the fanbase, they used facebook ads to target travelers in key cities like Chicago and New York, with some ads directing people to the fanpage and others directly to the website.

Specific events are most suitable for tweeting. For example, in January, the BCS champion football game was held in Arizona, drawing a lot of visitors and hype to the destination. Through tweeting about the various events associated with the game, there was an increased amount of engagement and draw to the area. They also did a ticket give-away. Cities can definitely take advantage of major events to stir up excitement and educate new people about the draws of a city.

While certain specifics such as noted above are great for Twitter, Josh pointed out that there seems to be more consistent interaction on Facebook, and that it’s definitely the more suitable platform for engagement. Most Twitter followers are local whereas Facebook has a much more mixed audience.

His advice for other CVBs looking to get started with social media includes:

  • Get on and start using it personally first. Get the hang of it, THEN get started for your business.
  • On Facebook, there’s stuff going on all the time. Don’t just post specials and rates. Keep the content varied.
  • Make it fun and exciting. Post photos, etc.

Has destination marketing through social media influenced your decisions to visit certain places?