Kigo, a leading provider of online vacation rental software, was built for vacation rental professionals and managers to automate aspects of their business.
The hotel industry is notorious for guest complaints. If you've ever worked retail, you know the saying "the customer is always right." This applies to the hotel industry as well ...
TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the restaurant or hotel can resolve issues in real-time.
Build positive rapport with restaurant goers by turning any bad publicity into an opportunity to strengthen credibility within the hospitality industry.
There’s more than one way to become a billionaire in the hospitality industry. In fact, here’s how five of the richest hotel tycoons got their start.
Crambu is a text-message based concierge service that allows guests to customize their vacations from the simple touch of their own smartphones.
Klout has partnered with American Airlines to extend a free one-day Admiral’s Club Lounge pass to avid social media users with Klout score above 55.
Albert Qian was invited to help market Crescent Village, a new apartment community in San Jose, through social media.
The growth and fame of social media is a phenomenon that all businesses have had to embrace. Hospitality, more than any other industry is about people
The School of Hospitality Business at Michigan State University (MSU), has begun offering a Management Certificate in the Business of Hospitality.
TalkHotels is a new online community specifically for those working in the hotel space. It is completely free, and serves to allow hospitality professionals to find products and services, along with valuable reviews from their peers; interact with other hoteliers throughout the world; and take part in key industry conversations.
Hotels have made great strides in social media over the past few years; from Twitter to Facebook, and Foursquare and YouTube, there is no limit to how hotels can boost their online presence and increase their customer base.
Daniel N. Calderon, a hospitality leader who has been involved with social media since the late 90s, is a student at the Business and Hospitality Colleges at University of Houston. ...