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Recent Blog Posts

How to Handle Unsatisfied Customers

If you’re wondering how to handle customer complaints on social media, here are five tips.

5 Time Saving Tools for Vacation Rental Management

Kigo, a leading provider of online vacation rental software, was built for vacation rental professionals and managers to automate aspects of their business.

Loews Hotels & Resorts Embarks On A Social Media Road Trip

This summer, Loews Hotels & Resorts launches a Social Summer campaign by sending Director of Social Media, Piper Stevens on a cross-country road trip.

How to Use Internet Marketing to Get Repeat Sales

With 57% of all travel bookings now being made online, it’s critical that you leverage internet marketing to encourage your visitors to make a return visit.

How to Turn Guest Complaints Into Compliments

The hotel industry is notorious for guest complaints. If you’ve ever worked retail, you know the saying “the customer is always right.” This applies to

How Hotels Can Benefit From LinkedIn

Social media fads may come and go, but one thing remains constant: LinkedIn consistently remains one of the best professional networks out there. Whether you’re

Q&A with “Talk to the Manager”

TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the restaurant or hotel can resolve issues in real-time.