Guest Contributor

How to Improve Customer Retention at Your Restaurant

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Here are a few tips on how to encourage brand loyalty and draw in new customers.

Five Ways Technology Is Changing the Way We Travel

Technology has transformed travel. We have more access to information, recommendations, and tools. Planning and on-site decision making is unrecognizable compared to 20 years ago. Here are five ways technology is changing travel.

Forget Customer Journey Maps: The Buying Process is a Loop

The customer journey reveals a lot. But marketing is not linear, as funnels and even customer journey maps fail to account for the way sales happen. Marketing hourglasses come closer to understanding the interconnections, but the buying process is really more of a loop.

Restaurant Storytelling: 5 Tips to Drive Customer Engagement

Restaurant storytelling is incredibly powerful if done well. In today’s digital landscape, it affects everything from customer loyalty to your bottom line. Here are a few key tips to drive customer engagement through storytelling.

Hospitality 4.0: What It Is and Why You Should Embrace It

Technology has the power to streamline your business and make it more efficient, while simultaneously offering more personalized service than ever before. Here is an overview of Hospitality 4.0, what it can offer, and why you should embrace it.

Five Ways to Make Your Food More Instagram-Worthy

Food is one of the most popular segments on Instagram. Restaurants can take advantage of this trend by catering to those active on Instagram. Here are five major ways to impact the Instagram-worthiness of your eatery.

Keep an Eye on These Seven Hotel Trends

Fall is here, which means hotels are prepping for the holiday season. Then comes the new year when hoteliers will face new challenges and changes. Staying ahead of guest expectations will ensure you provide the best experience. Here are 7 hotel trends to watch in 2019.

Take a Byte Out of This: Emerging Restaurant Technology

New restaurant technology changes the game for operators and consumers alike. IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways.

3 Ways Hospitality Pros Can Ensure a Satisfying Experience

Travelers appreciate anything that saves them time and stress. Offering tourism information, arranging discounts, and providing security support are three simple steps to help customers enjoy their trips.

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