CUSTOMER RELATIONS
HootSuite Now Monitors Yelp, and TripAdvisor
Effective this week, HootSuite can now monitor reviews on all major review sites. The review feed in HootSuite...
Category: Customer Relations
CUSTOMER RELATIONS
CUSTOMER RELATIONS
When In Hospitality, Do As Retailers Do
How can the hospitality industry learn from retail's successes of social media?
CUSTOMER RELATIONS
How to Handle Unsatisfied Customers
If you're wondering how to handle customer complaints on social media, here are five tips.
CUSTOMER RELATIONS
How One Destination is Rockin’ Social Media
Learn how one destination is rockin' Social Media! The Lake Charles/Southwest Louisiana CVB provided first-hand insight on how...
CUSTOMER RELATIONS
How to Use Internet Marketing to Get Repeat Sales
With 57% of all travel bookings now being made online, it's critical that you leverage internet marketing to...
BRANDING
5 Facts About Brands on Instagram
Nitrogram, the advanced analytics and engagement platform for brands on Instagram, has just released their first Guide on...
CUSTOMER RELATIONS
How to Turn Guest Complaints Into Compliments
The hotel industry is notorious for guest complaints. If you’ve ever worked retail, you know the saying “the...
CUSTOMER RELATIONS
Q&A with “Talk to the Manager”
TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the...
CUSTOMER RELATIONS
How to Handle Negative Restaurant Reviews
Build positive rapport with restaurant goers by turning any bad publicity into an opportunity to strengthen credibility within...
BRANDING
What Brands Can Learn From Taco Bell
Greg Creed, CEO of Taco Bell, shares how his brand has transformed itself in several essential ways without...
CUSTOMER RELATIONS
The Social Media Hospitality Experience
Albert Qian was invited to help market Crescent Village, a new apartment community in San Jose, through social...
CUSTOMER RELATIONS
Four Ways Hotels Can Use Instagram
Hotels and other businesses in the hospitality industry are uniquely positioned to use Instagram to market themselves.