Category Customer Relations

As more and more people use social media to share their opinions, it’s vital to have a strong presence. By being aware of social media’s role in reputation management, you can take steps to protect your image and maintain an excellent public persona. Consider ways you can use social media as a tool to manage your online reputation.
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Companies that invest in building a positive reputation can easily attract more business. Sustain a clear and consistent brand identity to establish a strong relationship with your customers. Your loyal customers allow you to gather relevant information about them because they trust the intentions of your organization.
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Consumers now hold corporations to the same level of integrity to which they hold themselves. If a brand is not ethical, sustainable, and accessible, consumers will find another company that is. For this reason, companies now prioritize providing value in the form of corporate social responsibility (CSR) over simply turning a profit.
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Mobile apps will continue to be relevant business tools for restaurants in the post-Covid world. Food delivery and pickup will remain more popular than the dine-in experience. Mobile chatbots will play a major role in providing customer support and driving sales through meaningful interactions.
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Influencer marketing involves using niche experts or people with social influence to endorse your brand. Combining videos and influencers in your marketing campaigns can send conversion rates through the roof. Here are five tips to make your videos and influencer marketing efforts successful.
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From customer segmentation to post-sale emails and SEO to social media, the core principle behind each is the same: to “pull” willing audiences, earn their interest, and delight them in conversions. Let’s explore fundamental inbound marketing best practices for 2021 and beyond.
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Keeping the customers you have is cheaper and more productive than seeking new ones. Many companies find 80% of their sales come from 20% of their clients. How do you keep customers happy? Here are do’s and don’ts for creating brand loyalty.
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It’s tricky to start and run a business. Branding is one of the critical components of any company and it’s a great place to start. Arm yourself with the right tools to attract your target audience, convert them to loyal customers, and get recommended to others in need of your services.
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Most companies focus on the typical set of tactics that directly influence CX. It’s also important to be mindful of the less prominent factors that can help enhance the customer experience. Here’s a list of little-known aspects typical outside the CX universe that can play a huge role.
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Online buyers usually read 10-20 reviews before making a purchase. To leverage customer reviews for SEO, it’s critical to address each review, turn negative reviews into a positive experience by addressing the issues, and optimize SEO keywords based on customer feedback.
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Are you creating engaging content that drives conversions? Read this post for practical tips to help you create content that drives your target audience to act. Start by creating a content marketing plan, understanding your audience, and developing content that moves them along the funnel.
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In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Check out these six different channels that will define your restaurant’s marketing moving forward.
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Seeing that a large group of people behaves in a certain way, individuals perceive their actions as the correct behaviors. It’s thus not surprising social proof plays a vital role in marketing. It gains customers’ trust and persuades them to purchase from you.
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2021 digital marketing trends revolve around two concepts. They’re distinct but almost contradictory. The first is a general humanization. The second involves technical and mechanical optimization. Take a look at these digital marketing strategies.
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Marketing during the holidays comes with its own challenges. Juggling obligations, marketing, and sales can become difficult, and dropping the ball can happen faster than you imagined. Find out how you can avoid the most common mistakes and boost your holiday marketing ROI.
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Do you use social media to engage your customers? Check out this infographic featuring insight on how to boost your branding through social media engagement. It covers stats and facts about social media, specific platforms, and the relationship between social media use and brand engagement.
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