Learn how 4 big brands used texting to increase brand loyalty! Here are some successful SMS strategies Airbnb, Harley-Davidson, NewsCorp, and Ford have used to provide a better user experience for their customers.
Revinate assessed data from emails delivered in 2016 to discover best practices for greater success in hotel email marketing for 2017.
These five hotel technologies are changing the conversation for travelers and making way for a brand new level of hospitality.
By creating a hyperlocal website, you can capture the attention of customers who are searching specifically for your region rather than generically for their travel needs.
Check out these tips to learn about the importance of listening to your customers and ways you can reach out to your patrons.
Have you ever wanted to remove an unfavorable review from Yelp? The following infographic is designed to better help business owners understand how to identify negative reviews that can and ...
Here are examples of brands that do customer service on social media right.
Yoga marketing is essential for retreats and studios to attract new clients and increase brand loyalty.
In an effort to emphasize its position as a critical tool in delivering top-notch customer service, Twitter recently introduced new display options and tools.
Your customer service representatives are the ones your customers will encounter when entering your establishment or when they have an issue.
Despite your best efforts to please all of the people all of the time, instances arise where that isn't the case. These can prompt the posting of a long, nasty ...
Here are actionable customer service tips on how to increase restaurant revenue. They include establishing standards, making upselling standard, and more.
Attracting new customers and cultivating interest among prospects are the keys of success in the restaurant industry, both of which can be achieved with inbound marketing.
This infographic highlights facts and stats of millennial travel trends and how marketers can effectively reach them across multiple outlets and platforms.
The fear of missing out can be a the secret ingredient that takes your customer engagement to new heights.
Social proof is important to guests and consumers. Now let’s look at the practical applications of social proof for hotels and restaurants.
Mother's Day is around the corner, creeping up on both consumers and brands alike. And even though, year after year, the majority of presents are bought super last minute, consumer ...
Your hotel’s history has the potential to attract new guests and keep them coming back. Getting them to book is all about understanding what you already offer as well as how to leverage it.
Here are some ways your company can leverage Twitter to deliver better support to your customers.
Digital marketing in the cruise industry is fundamental, but there are many pitfalls to avoid. Find out how to overcome the 5 top challenges in the industry.