Ensure you can bring in more business thanks to excellent customer service by leveraging the power of testimonials, case studies and unique customer service channels to build trust with potential customers and keep your current ones happy.
This infographic shows how the “Always-On” consumer offers businesses a chance to connect with consumers 24/7 at home, at work, and everything in between.
In order to focus on the customer, businesses should encourage feedback, have fast responses, and use reputation management to better customer relations.
To launch a new restaurant, make use of social media platforms to reach a wider target audience and give customers frequent updates.
Here’s a look at how hotels are using Big Data to improve their guests’ experience.
Some leisure travelers may not be glued to their technology while away, so offering translated brochures with information can be universally appealing.
Here are fix tips for putting your best foot forward and propelling your business across the finish line as the year comes to a close.
Here’s a look at why mobile payments are the perfect complement to food trucks.
Here’s how VoIP is specifically benefiting the hospitality industry, though the lessons learned here can be applied to other service-based industries as well.
With so many options available, how can hotels create the best romantic hotel experience? Follow these four tips to entice couples to stay at your hotel.
Thanks to Big Data, you can uncover the preferences of your consumers and keep them happy.
Your guests are your most valuable asset--and the competition will do anything to steal them. In order to keep your treasured clientele loyal--and your rivals empty-handed--you need to ensure that ...
The Selling Skills Assessment Tool (SSAT) can improve customer relations by bridging the gap between skills, behavior, and results.
Here are four ways that mobile technology has changed business communications in the hospitality industry, as well as some pros and cons of those changes.
Software Advice conducted an online survey of 1,936 randomly selected U.S. consumers about their likeliness to deliver feedback in terms of timing, method and incentives. Here are the important takeaways.
While service and amenities play an important role, the availability of complimentary high speed internet can make or break the relationship you enjoy with many of your guests.
Google allows brands to work with customers through easy-to-use services on the My Business dashboard. Here are 5 ways to dominate your Google Business Listing.
If you have noticed a dearth of great customer service picks in your library, here are five great books on customer service that will prove useful in your business.
Here are some compelling reasons why your hotel needs Instagram, as well as some of the benefits of the new Instagram 6.0.
Here are 6 tech trends for the hospitality industry to keep in mind in 2014 that follow themes of personalization, integration, and ease of access.