In an effort to emphasize its position as a critical tool in delivering top-notch customer service, Twitter recently introduced new display options and tools.
Your customer service representatives are the ones your customers will encounter when entering your establishment or when they have an issue.
Despite your best efforts to please all of the people all of the time, instances arise where that isn't the case. These can prompt the posting of a long, nasty ...
Here are actionable customer service tips on how to increase restaurant revenue. They include establishing standards, making upselling standard, and more.
Attracting new customers and cultivating interest among prospects are the keys of success in the restaurant industry, both of which can be achieved with inbound marketing.
This infographic highlights facts and stats of millennial travel trends and how marketers can effectively reach them across multiple outlets and platforms.
The fear of missing out can be a the secret ingredient that takes your customer engagement to new heights.
Social proof is important to guests and consumers. Now let’s look at the practical applications of social proof for hotels and restaurants.
Mother's Day is around the corner, creeping up on both consumers and brands alike. And even though, year after year, the majority of presents are bought super last minute, consumer ...
Your hotel’s history has the potential to attract new guests and keep them coming back. Getting them to book is all about understanding what you already offer as well as how to leverage it.
Here are some ways your company can leverage Twitter to deliver better support to your customers.
Digital marketing in the cruise industry is fundamental, but there are many pitfalls to avoid. Find out how to overcome the 5 top challenges in the industry.
The New Orleans Marriott reaches millennials with their @NewOrleansAdventure Instagram campaign helping guests and users discover New Orleans’ local gems.
The modern traveler has different needs from the traveler of the past. Travelers today are mobile-dependent and they expect on-demand, immediate service. Most importantly, they expect a high level of ...
Here are tips on identifying your customer acquisition cost metrics and implementing digital strategies to lower the cost of customer acquisition.
The popularity and reach of online review platforms has grown rapidly. Hotels need to ensure they have a flawless online reputation. 85% of travellers read up to 10 reviews 78 ...
The cloud is an excellent platform for organizing and collecting services in one place, even services that aren’t natively connected to one another.
Here are new ways social media sites are encouraging businesses to enhance their customer experience and convert traffic and engagement to actual revenue.
Providing excellent service and quality products are only half the battle. Here are tips to bring customers in to your restaurant, bar, or lounge, and keep them coming back for more.
As a customer, using social media can be a great way to get in touch with a company. As a business, social media for customer relations is essential.