Here are some tips on how to keep review responses professional, and not risk damaging your reputation by responding aggressivily to negative reviews.
How do you make guests feel valued? One way is to utilize a new technology like the one offered by GuestDriven.
Effective this week, HootSuite can now monitor reviews on all major review sites. The review feed in HootSuite will be powered by a new app called Reputology (built by a startup run by MIT grads called Reputology.com).
From online booking to social media, technology is definitely trending in the hospitality industry. The latest infographic from The National Business Research Institute takes a look at the rise of some of the most popular trends in hospitality.
Urban Outfitters revealed that they are going to phase out cash registers in favor of Apple touch-screen products.