CUSTOMER RELATIONS
Customer Service Lessons from Apple and Spotify
It’s easy for consumers to point out bad customer service. But what about good customer service? Sometimes it...
Category: Customer Relations
CUSTOMER RELATIONS
CUSTOMER RELATIONS
5 Ways Instagram Can Help Boost Restaurant Marketing
Restaurant marketing is forever changed by Instagram. In addition to posting food shots and running Instagram ads, here...
CUSTOMER RELATIONS
How Companies Can Benefit from Personalized Marketing Campaigns
Because customer loyalty is paramount to business success, it's important to understand the wants and needs of your...
CUSTOMER RELATIONS
Will Google Make Yelp Extinct?
Yelp has the reputation for being the review site that matters most to restaurants, but a recent study...
CUSTOMER RELATIONS
Skip Lines At Las Vegas Resorts With The First Full-Service Check-In App
MGM Resorts in Las Vegas just introduced the most hassle-free resort experience! Their mobile app now allows mobile,...
CUSTOMER RELATIONS
Hospitality Marketing Mistakes that Can Ruin Your Reputation
It takes trust for customers to interact with brands. While it may take ages for a brand to...
CUSTOMER RELATIONS
Online Review Trends in 2018
Consumers use online reviews as a research tool when they search for local businesses. 2018 brings many notable...
CUSTOMER RELATIONS
The Impact of GDPR on the Hospitality Sector
The General Data Protection Regulation (GDPR) is sets guidelines for the collection and processing of personal information. Hotels...
CUSTOMER RELATIONS
Omnichannel Marketing: What Is It & How To Do It
With the onslaught of technology and the digital environment, the customer experience has improved dramatically. Omnichannel marketing is...
CUSTOMER RELATIONS
5 Ways to Help Guests Feel at Home
Never underestimate the power of good hospitality. Optimizing guest experience can provide many long-term benefits. Here are five...
CUSTOMER RELATIONS
Marriott International Partners with “Carpet Dad” for Innovative Hotel Marketing Campaign
Marriott International has always been ahead of the curve when it comes to social media and the travel...
CUSTOMER RELATIONS
3 Lessons Learned from 2017’s Top Business Fails
From blunders and missteps to plain-old poor decision-making, here are three of the top epic business fails from...