Category Customer Relations

Effective this week, HootSuite can now monitor reviews on all major review sites. The review feed in HootSuite will be powered by a new app called Reputology (built by a startup run by MIT grads called Reputology.com).
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Nitrogram, the advanced analytics and engagement platform for brands on Instagram, has just released their first Guide on Instagram for Brands and other professionals.
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TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the restaurant or hotel can resolve issues in real-time.
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