If you’re wondering how to handle customer complaints on social media, here are five tips.
Learn how one destination is rockin’ Social Media! The Lake Charles/Southwest Louisiana CVB provided first-hand insight on how to manage social media effectively.
With 57% of all travel bookings now being made online, it’s critical that you leverage internet marketing to encourage your visitors to make a return visit.
Nitrogram, the advanced analytics and engagement platform for brands on Instagram, has just released their first Guide on Instagram for Brands and other professionals.
The hotel industry is notorious for guest complaints. If you've ever worked retail, you know the saying "the customer is always right." This applies to the hotel industry as well ...
TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the restaurant or hotel can resolve issues in real-time.
Build positive rapport with restaurant goers by turning any bad publicity into an opportunity to strengthen credibility within the hospitality industry.
Greg Creed, CEO of Taco Bell, shares how his brand has transformed itself in several essential ways without losing the loyalty of its core customer.
Albert Qian was invited to help market Crescent Village, a new apartment community in San Jose, through social media.
Hotels and other businesses in the hospitality industry are uniquely positioned to use Instagram to market themselves.
Now the website has over 11 million users and is still growing, with some of the most popular pin boards including holiday destinations, interiors inspiration and recipes – perfect for those in the hospitality industry.
Rather than use today to just push their product, Office jumped on the opportunity to reach out to their consumers and create personal, memorable connections.
From online booking to social media, technology is definitely trending in the hospitality industry. The latest infographic from The National Business Research Institute takes a look at the rise of some of the most popular trends in hospitality.
Lilitab just released this infographic on the growth of iPad kiosks in the hospitality industry.
Urban Outfitters revealed that they are going to phase out cash registers in favor of Apple touch-screen products.
The growth and fame of social media is a phenomenon that all businesses have had to embrace. Hospitality, more than any other industry is about people
Just what can a travel brand do with social media? Here are a few thoughts to spark inspiration and evoke conversation. This is just the tip of the iceberg!
Through a hotel blog, you can promote your brand, connect with guests and provide a wealth of information about your hotel and its location.
As a small business, you have to be ahead of the technology trends. More small shops are taking advantage of mobile applications to connect with their customers. Sometimes it makes sense to embrace a mobile app, but other times, you could be wasting your time.
When you hear the words “social hospitality,” the storage industry doesn’t necessarily come to mind. The storage industry probably elicits memories of angry auction people on a television show, or ...