The digital age has revolutionized the way we experience most aspects of our lives. Modern technology gives us information at our fingertips (and in our pockets). Here are several important factors for adapting to customer service in the digital age.
Technology has transformed travel. We have more access to information, recommendations, and tools. Planning and on-site decision making is unrecognizable compared to 20 years ago. Here are five ways technology is changing travel.
Technology has the power to streamline your business and make it more efficient, while simultaneously offering more personalized service than ever before. Here is an overview of Hospitality 4.0, what it can offer, and why you should embrace it.
New restaurant technology changes the game for operators and consumers alike. IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways.
Today, leading airlines are exploring how AI can help them keep pace with customer demand and improve operational efficacy, speed and customer satisfaction. Here are a few changes we’ve seen, and what to expect in the near future.
Restaurant marketing is forever changed by Instagram. In addition to posting food shots and running Instagram ads, here are five other tactics for leveraging Instagram marketing for restaurants.
MGM Resorts in Las Vegas just introduced the most hassle-free resort experience! Their mobile app now allows mobile, self check-in. Until now, other hotel groups with mobile check-in required advanced notice. Now, guests have near-instant access to their rooms.
AI and hospitality compliment each other in many ways. Artificial intelligence, or AI, is playing a growing role in hotels around the world. AI can enhance the visitor experience. It doesn’t have to replace your personal touch. Here’s why you should consider using AI at your hotel.
While many technological changes are positive, some are not. Here are a few of the ways tech is influencing the hospitality industry.
These five hotel technologies are changing the conversation for travelers and making way for a brand new level of hospitality.
Customer payment processing has evolved with the mass integration tablet devices for a variety of in-store functions. The benefits of using tablet POS systems are vast to today’s consumer.
CrownTV, whose easy-to-use digital signage software is designed with the user in mind, was the perfect fit for Gansevoort Hotels who had already been using digital signage in the elevators of their hotels.
Here are a few ways virtual reality is currently being used and other ways it can be implemented among the hospitality industry.
Hotels becoming greener, healthier, and offering free WiFi are among the millennial-geared elements affecting hospitality marketing in 2016.
Here are a few examples of hardware and software your marketing team can use to enhance your social media presence and build your network.
A look at some of the business challenges technology can address in the hospitality industry and how new innovations are changing the game for hospitality pros.
Through e-commerce sites and apps, businesses are seeking to harness the power of the internet to battle against sharing economy startups.
The Future of Hospitality Summit (FHS), the first student-run hospitality summit in Europe, will take place October 16-18 in Bluche, Switzerland.
The assorted features of eMenu have been designed to serve the purpose of presenting an impressive brand to target customers.
An updated algorithm, Facebook Bluetooth Beacons, and Facebook Moments provide many ways travel marketers can leverage Facebook.