The New Orleans Marriott reaches millennials with their @NewOrleansAdventure Instagram campaign helping guests and users discover New Orleans’ local gems.
The modern traveler has different needs from the traveler of the past. Travelers today are mobile-dependent and they expect on-demand, immediate service. Most importantly, they expect a high level of ...
The popularity and reach of online review platforms has grown rapidly. Hotels need to ensure they have a flawless online reputation. 85% of travellers read up to 10 reviews 78 ...
The cloud is an excellent platform for organizing and collecting services in one place, even services that aren’t natively connected to one another.
Here are new ways social media sites are encouraging businesses to enhance their customer experience and convert traffic and engagement to actual revenue.
Providing excellent service and quality products are only half the battle. Here are tips to bring customers in to your restaurant, bar, or lounge, and keep them coming back for more.
As a customer, using social media can be a great way to get in touch with a company. As a business, social media for customer relations is essential.
How can you improve on building empathy with your customers? InMoment created an empathy map that allows you to more seamlessly provide customers with a better experience.
Imagine indulging in unexpected and luxurious offerings of Las Vegas while sustaining energy. ARIA uses #HowWeVegas to highlight sustainability initiates.
Ensure you can bring in more business thanks to excellent customer service by leveraging the power of testimonials, case studies and unique customer service channels to build trust with potential customers and keep your current ones happy.
In order to focus on the customer, businesses should encourage feedback, have fast responses, and use reputation management to better customer relations.