Featured Blog Posts

How to Meet the Expectations of Your Millennial Customers

Accustomed to instant communication, millennials have higher customer service expectations than any previous generation. Salesforce research shows 64% of your millennial customers now expect service in real-time. 67% have higher expectations than they did just a year ago. To meet the growing expectations of millennial consumers, contact centers are now…

How to Push Boundaries and Take Risks With Your Content

In a world filled with well-crafted, accessible content, yours must stand out above the noise. But how? Experiment with unusual formats or a new medium. Take risks with the subjects you cover. When done well, your willingness to step outside your comfort zone can pay off. That said, this can…

How to Create a Fantastic Presentation in 5 Easy Steps

If you have a presentation coming up, you may be nervous. This is especially true if you're not familiar with the process of creating a deck or speaking in front of people. But fear not! This guide will show you how to create a fantastic, engaging presentation in five easy…

Tired of Writer’s Block? Here are 5 Useful Tips

Do you find yourself stuck in the same content creation rut? Do you have difficulty finding new creative ideas to write for your work? Is your brain drain causing your stress hormones to skyrocket to an all-time high? Creating powerful content should be a pivotal part of your digital strategy.…

Disneyland-area Hotel Sets the Social Media Bar High

Ramada Maingate at the Park has been able to put itself on the map, both in terms of its accessibility to/from Disneyland and amongst the Ramada brand, via social media. The unique way Andrew communicates makes the pages stand out amongst other hotels. He didn’t create a persona; he simply uses his own. This has been hugely valuable in humanizing the brand and thereby creating personal connections with potential customers.

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