CUSTOMER RELATIONS
How to Handle Unsatisfied Customers
If you're wondering how to handle customer complaints on social media, here are five tips.
Category: Hotels
CUSTOMER RELATIONS
HOTELS
5 Time Saving Tools for Vacation Rental Management
Kigo, a leading provider of online vacation rental software, was built for vacation rental professionals and managers to...
HOTELS
Loews Hotels & Resorts Embarks On A Social Media Road Trip
This summer, Loews Hotels & Resorts launches a Social Summer campaign by sending Director of Social Media, Piper...
CUSTOMER RELATIONS
How to Use Internet Marketing to Get Repeat Sales
With 57% of all travel bookings now being made online, it's critical that you leverage internet marketing to...
CUSTOMER RELATIONS
How to Turn Guest Complaints Into Compliments
The hotel industry is notorious for guest complaints. If you’ve ever worked retail, you know the saying “the...
BRANDING
How Hotels Can Benefit From LinkedIn
Social media fads may come and go, but one thing remains constant: LinkedIn consistently remains one of the...
CUSTOMER RELATIONS
Q&A with “Talk to the Manager”
TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the...
DESTINATIONS
Top 5 Richest Hotel Moguls and How They Got There
There's more than one way to become a billionaire in the hospitality industry. In fact, here's how five...
HOTELS
Crambu: The Personal Hotel Concierge
Crambu is a text-message based concierge service that allows guests to customize their vacations from the simple touch...
HOTELS
How Hotels Use Mobile Technology to Serve Customers Better
Smartphones are becoming ubiquitous across the world. It is therefore no surprise that the hotel industry is taking...
HOTELS
Second Chance Conversion with Travel Remarketing
For marketers of hotels, tours, and travel services, travel remarketing is an effective way to get a second...
HOTELS
HOTELS Launches 2013 Social Hotel Awards Program
HOTELS Magazine announced its second annual Social Hotel Awards. The hospitality magazine just launched the 2013 program during...