SOCIAL MEDIA
Kobe Bryant Wins “Social MVP” Award
BA TV announced the winners of the 2013 NBA Social Media Awards presented by SAP during a one-hour show which…
Marketing Insights
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BLOGGING
Expedia Launches Viewfinder Film Contest for Bloggers
Expedia.com®, the world’s largest online travel company, today announced the Expedia® Viewfinder Film Contest, open to travel bloggers. In partnership…
MARKETING
How to Use Staff Social Media Profiles to Promote Your Business
Most businesses have profiles on top social media sites. Social media has become such a popular marketing tool that it…
CUSTOMER RELATIONS
How to Turn Guest Complaints Into Compliments
The hotel industry is notorious for guest complaints. If you’ve ever worked retail, you know the saying “the customer is…
BRANDING
How Hotels Can Benefit From LinkedIn
Social media fads may come and go, but one thing remains constant: LinkedIn consistently remains one of the best professional…
LAW
Legal Guidelines for Social Media
Mastering the initial business aspects of growing a social media presence is only the first step; it is equally critical…
CUSTOMER RELATIONS
Q&A with “Talk to the Manager”
TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the restaurant or…
CUSTOMER RELATIONS
How to Handle Negative Restaurant Reviews
Build positive rapport with restaurant goers by turning any bad publicity into an opportunity to strengthen credibility within the hospitality…
BEVERAGES
Coffee Bean Debuts Ice Blended Truck This Summer
From May 20 – September 2, 2013, The Coffee Bean & Tea Leaf will keep their customers cool during their landmark…
DESTINATIONS
Top 5 Richest Hotel Moguls and How They Got There
There's more than one way to become a billionaire in the hospitality industry. In fact, here's how five of the…
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