The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. This mindset is now embodied by other industries as well. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own…

One of the best ways to attain a successful web presence for your business is to implement a strong search engine optimization strategy. Many know the basics of SEO but are unsure about SEO reporting. In this article, you'll learn the importance of understanding SEO reporting in achieving your business…

If you have a business that delivers products and services, you need to develop a definite system that will grow your initial investments. Unfortunately, a lot of business owners are terrified of the term "project management." They would instead do it old-school because they don't have time to learn how…

In conventional customer care set-ups, customer care executives respond to customer inquiries. The customers must often wait to receive a reply. This process is time-consuming. Plus, customers often lose patience and get irritated. However, artificial intelligence (AI)-based chatbot application development has changed the game. Chatbots play an important role in…