The cloud is a reliable wifi provider Macdonald Hotels uses to offer guests fast, free and secure internet connection. Consider the cloud for your hotel.
The Sol Wave House in Mallorca is establishing itself as the world’s first “Twitter experience hotel” so that instant gratification upon receiving a “fave” or a “retweet” never takes a vacation.
The hotel industry is notorious for guest complaints. If you've ever worked retail, you know the saying "the customer is always right." This applies to the hotel industry as well ...
Through a hotel blog, you can promote your brand, connect with guests and provide a wealth of information about your hotel and its location.
RoomKey.com is a new search engine exclusively for hotels. A team of experienced hospitality management professionals have partnered with several major hotel brands to provide this new, unique search-and-booking experience.
The Good Night Foundation is a non-profit organization that partners with leading hoteliers to raise money to support local and global programs. Since the organization began in 2008, The Good Night Foundation has raised over $367,000.
Hilton Anaheim recently did an art contest to find and commission three talented muralists for the unique opportunity to have their work seen on the hotel’s newly-renovated pool area.
Embassy Suites Hotels is currently running an “awkward family photo” contest. Promotions like these are great because they encourage “audience” participation, and people are going to share the link around simply based on the fact it’s entertaining.
The Ritz-Carlton hotel chain is now offering destination advice via Foursquare, making it one of the growing number of luxury brands jumping aboard the geo-location, social media bandwagon.
Joie de Vivre (which means “joy of life”) strives to create innovative hospitality services and products. Their latest initiative, “Singing for an Upgrade,” transforms the standard hotel check-in process into a musical experience.
The Live Concierge provides hotels with the chat functionality and necessary labor to interact with each prospective guest who visits a hotel’s website.
Roger Smith Hotel is setting a stellar example of engaging consumers both in-person and online.
A behind-the-scenes tour of Cosmopolitan Las Vegas.
The Parc 55 Wyndham hotel uses Twitter and Facebook to let fans and followers know about special deals, special rates strictly for them along with San Francisco news, events and facts.
This week, I checked into the Westin Kierland hotel in Scottsdale, Arizona and was pleasantly surprised to find a flyer on the desk in my guestroom. It reads “Get Social” along the top and then outlines the ways guests can read or relay feedback on their experience at the hotel through social media.
Today’s businesses must address more aspects of the customer experience than ever before. In addition to a stellar product or service, you now have many more channels to listen to and participate in, while keeping the experience consistently excellent.
Ramada Maingate at the Park has been able to put itself on the map, both in terms of its accessibility to/from Disneyland and amongst the Ramada brand, via social media. The unique way Andrew communicates makes the pages stand out amongst other hotels. He didn’t create a persona; he simply uses his own. This has been hugely valuable in humanizing the brand and thereby creating personal connections with potential customers.