When you interact with a customer in person, you conduct yourself with a certain amount of decorum. You try to be punctual, you mind your P’s and Q’s, and you refrain from talking with a mouth crammed full of food.
After all, you’re in the hospitality industry and being hospitable is the name of the game. And this involves being polite.
It is, however, equally important to follow the rules of etiquette for written communications too. And, yes, this includes avoiding some big faux pas when sending group text messages.