Guest Contributor, Author at Social Hospitality

How to Build Consumer Trust and Engagement

The biggest brands understand they must utilize the increasingly omnipresent digital landscape to learn how to build consumer trust and engagement.

7 Tech Trends Taking the Hotel Industry by Storm

With an increase in use of social media and technology, hotels are keeping up with demands from their customers. Here are 7 tech trends hotels are embracing

How Restaurants Can Use Pre-Order Technology

Restaurants already talk to guests on social media and seat guests with reservation services. Now, they can cook and serve with pre-orders for dine-in.

Maximizing Event Attendance Through Text Messaging

Text message marketing is still the most powerful, most direct, least expensive and most personal way to keep the masses informed about your event.

How Do Star Ratings Determine the Quality of Hotels in Europe?

Hotels with three stars are reserved exclusively for the nation’s highest end boutique and chain hotels. Here’s more about European hotel star rating systems.

4 Smart Moves for Hospitality Marketers on Facebook

Hospitality marketers should make use of Facebook’s free engagement tactics to increase sales and leverage their hotel’s brand on the platform.

Customer is King: Why Businesses Should Focus on the Customer

In order to focus on the customer, businesses should encourage feedback, have fast responses, and use reputation management to better customer relations.

How Facebook Messenger is Revolutionizing Customer Service

Thanks to Facebook’s new Businesses on Messenger application, customers can contact businesses using the Messenger app, just as they would any of their friends or loved ones.

Social Hospitality

Guest Contributor

Social Hospitality

Recent Blog Posts