Accustomed to instant communication, millennials have higher customer service expectations than any previous generation. Salesforce research shows 64% of your millennial customers now expect service in real-time. 67% have higher expectations than they did just a year ago. To meet the growing expectations of millennial consumers, contact centers are now…

In a world of well-crafted, accessible content, yours must stand out above the noise. But how? Experiment with unusual formats or a new medium. Take risks with the subjects you cover. Your willingness to step outside your comfort zone can pay off when done well. That said, this can be…

If you have a presentation coming up, you may be nervous. This is especially true if you're not familiar with the process of creating a deck or speaking in front of people. But fear not! This guide will show you how to create a fantastic, engaging presentation in five easy…

Do you find yourself stuck in the same content creation rut? Do you have difficulty finding new creative ideas to write for your work? Is your brain drain causing your stress hormones to skyrocket to an all-time high? Creating powerful content should be a pivotal part of your digital strategy.…