More restaurant owners are seeking a competitive edge than ever before. Increasingly, that edge is technology. Savvy restaurant operators are turning to software to streamline operations and deliver a better customer experience.
While service and amenities play an important role, the availability of complimentary high speed internet can make or break the relationship you enjoy with many of your guests.
The social media addict is, perhaps, one of society’s most misunderstood members. Your boss has forbidden you from using Facebook at work, your friends have
Holiday Inn’s new campaign celebrates the inspiring journeys of guests by sharing their unique narratives through their first digitally-led marketing approach.
Google allows brands to work with customers through easy-to-use services on the My Business dashboard. Here are 5 ways to dominate your Google Business Listing.
Last week, Facebook debuted a new “save” feature that allows users to save pages or posts that interest them. The hospitality industry can leverage this.
‘Your Memories’ displays photos of captured moments, tagged with #RCMemories, shared by guests on Twitter and Instagram. Guests may also submit photos directly through the website to be a part of the memory collection and display.
Hotels are using social listening tools to monitor online conversations, in real-time. Here are some top hotels on social media and what they’re doing to optimize their presences.
If you have noticed a dearth of great customer service picks in your library, here are five great books on customer service that will prove useful in your business.
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