Yelp has the reputation for being the review site that matters most to restaurants, but a recent study by Brightlocal suggests that a sea change is coming. Specifically, Google Business listings are gaining new reviews much faster than any other review site including Yelp, TripAdvisor, Facebook and Foursquare. In fact,…

MGM Resorts in Las Vegas just introduced the most hassle-free resort experience! Their mobile app now allows mobile, self check-in. While other hotel technology trends have emerged recently, this one is a new frontier. Until now, other hotel groups with mobile check-in required advanced notice. Now, guests have near-instant access to…

Online video consumption has skyrocketed in the last five years. As video continues to be a content medium of choice for many consumers, brands will invest heavily in online video as a way to connect and engage with potential customers. This year is shaping up to be another big year for…

AI and hospitality complement each other in many ways. Artificial intelligence, or AI, is playing a growing role in hotels around the world. While some have embraced this new technology, some are skeptical. Does my hotel really need such advanced technology? Would using AI eliminate the human touch that gives…