How to Turn Guest Complaints Into Compliments
The hotel industry is notorious for guest complaints. If you’ve ever worked retail, you know the saying “the customer is always right.” This applies to
The hotel industry is notorious for guest complaints. If you’ve ever worked retail, you know the saying “the customer is always right.” This applies to
Social media fads may come and go, but one thing remains constant: LinkedIn consistently remains one of the best professional networks out there. Whether you’re
TalkToTheManager allows customers to connect with the management staff of a business through anonymous text messages whereupon the restaurant or hotel can resolve issues in real-time.
There’s more than one way to become a billionaire in the hospitality industry. In fact, here’s how five of the richest hotel tycoons got their start.
Crambu is a text-message based concierge service that allows guests to customize their vacations from the simple touch of their own smartphones.
Smartphones are becoming ubiquitous across the world. It is therefore no surprise that the hotel industry is taking notice of smartphones and using them to enhance the customer experience. But how exactly is the industry going about this?
For marketers of hotels, tours, and travel services, travel remarketing is an effective way to get a second chance to convert valuable traffic.
HOTELS Magazine announced its second annual Social Hotel Awards. The hospitality magazine just launched the 2013 program during a webinar entitled, “The ROI of Social Media.”
Four Seasons has done an exceptional job integrating social media into their website and general marketing, and constantly continues to expand its social media presence.
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