Featured Blog Posts

4 Ways Technology Helps Meet Consumer Preferences

The essential principles of customer service are timeless, but consumer expectations are not. Customers always want a friendly, efficient, and reliable service. And the development of new technology raises expectations.. Gartner defines customer experience as one of the “top three areas of marketing investment.” Making strides to meet consumer preferences…

How COVID-19 Has Effected Customer Service

We've all heard the saying, "The customer is always right." Unfortunately, some people take that a little too far. During regular times, front-line workers deal with a lot of hostility. The current health crisis, however, has taken many customers' tendencies toward impatience to a whole new level. Not only are…

A Guide to Effective Instagram Marketing For Restaurants

Instagram has come a long way since its inception in 2010. The image-based social network now has a revenue of approximately $6.84 billion, which, in 2019, included $20 billion in ad revenue.  The restaurant and food industry is one of the many to take advantage of the marketing opportunities Instagram…

Five Reasons to Use Google Alerts

“Google Alerts” is a content monitoring system that notifies users when new content from news, web, blogs, video and/or discussion groups matches a set of search terms selected. It’s a great, straightforward way to gather content for social media channels for several reasons.

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The Flavor Tourism Experience

“Pei Wei is a place just outside of your usual routine where you can experience the vibrant flavors of dishes inspired from five Asian cultures.” Indeed, outside of the usual routine they are. In an interview with Pei Wei’s VP of Marketing…

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Social Media in Plain English

I recently attended Splash Media’s Social Media Bootcamp. It provided a great case for social media implementation for business and most memorably, a lot of statistics and relevant comparisons.

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Active Social Outreach Online and Off

This week, I checked into the Westin Kierland hotel in Scottsdale, Arizona and was pleasantly surprised to find a flyer on the desk in my guestroom. It reads “Get Social” along the top and then outlines the ways guests can read or relay feedback on their experience at the hotel through social media.

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The Food Truck Phenomenon

In the past year, the mobile food industry has soared to amazing heights. Almost every type of food imaginable can now be found in truck form. The food truck culture has been especially potent in Southern California.

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Disneyland-area Hotel Sets the Social Media Bar High

Ramada Maingate at the Park has been able to put itself on the map, both in terms of its accessibility to/from Disneyland and amongst the Ramada brand, via social media. The unique way Andrew communicates makes the pages stand out amongst other hotels. He didn’t create a persona; he simply uses his own. This has been hugely valuable in humanizing the brand and thereby creating personal connections with potential customers.

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