Featured Blog Posts

How to Keep Negative Reviews from Becoming a PR Nightmare

Despite your best efforts to please all of the people all of the time, instances arise where that isn't the case. These can prompt the posting of a long, nasty and perhaps even unfair online review. It may well-written, it’s on a prominent social site and you’re 99% sure it’s…

7 Customer Service Tips to Increase Restaurant Revenue

Think carefully about the last time you visited a restaurant. Whether you called for delivery service, ordered carry-out, or enjoyed dine-in service, you may have experienced subpar service at some point in the experience. Was the person who answered the phone smacking gum in your ear? Was your food delivered…

7 Ways the Hospitality Industry is Embracing Pokémon Go

Pokémon Go has taken over everyone’s attention spans and news feeds. Pokémon Go is a virtual reality game that allows users to travel between the real world and the virtual world through their smartphones. Millions of people are wandering the streets with their eyes glued to their phones trying to…

The Pros and Cons of Leveraging Viral Trends

Did you notice that once something big happens in the world, your Facebook news feed becomes over-populated with numerous topics connected to it? The Game of Thrones finale was several weeks ago and most pages, both business and personal, posted something about it – a funny comment, a meme, a…

Five Reasons to Use Google Alerts

“Google Alerts” is a content monitoring system that notifies users when new content from news, web, blogs, video and/or discussion groups matches a set of search terms selected. It’s a great, straightforward way to gather content for social media channels for several reasons.

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The Flavor Tourism Experience

“Pei Wei is a place just outside of your usual routine where you can experience the vibrant flavors of dishes inspired from five Asian cultures.” Indeed, outside of the usual routine they are. In an interview with Pei Wei’s VP of Marketing…

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Social Media in Plain English

I recently attended Splash Media’s Social Media Bootcamp. It provided a great case for social media implementation for business and most memorably, a lot of statistics and relevant comparisons.

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Active Social Outreach Online and Off

This week, I checked into the Westin Kierland hotel in Scottsdale, Arizona and was pleasantly surprised to find a flyer on the desk in my guestroom. It reads “Get Social” along the top and then outlines the ways guests can read or relay feedback on their experience at the hotel through social media.

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The Food Truck Phenomenon

In the past year, the mobile food industry has soared to amazing heights. Almost every type of food imaginable can now be found in truck form. The food truck culture has been especially potent in Southern California.

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